Business Phrases flashcards

Build everyday English vocabulary with 177 illustrated cards about business phrases. Shuffle the cards and say each word or phrase aloud.

Level 7: Quality & claims

Hard · 25 cards · 177 cards across 7 levels

Describe defects precisely, request remedies and negotiate a continuing relationship.

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Sourcing online (1688 and Alibaba) · When it goes wrong 1 / 25

I've kept the chat log.

Words in this collection

Review these 25 English words and phrases, then use the pictures and recordings above to practice. A picture is a cue: read the label for the intended word.

  • I've kept the chat log.Sourcing online (1688 and Alibaba) · When it goes wrong
  • Please sort this out for me.Sourcing online (1688 and Alibaba) · When it goes wrong
  • The goods arrived and there's a problem.Quality problems and claims · Reporting it
  • Part of the batch is defective.Quality problems and claims · Reporting it
  • It isn't the same as the sample.Quality problems and claims · Reporting it
  • The quantity is wrong.Quality problems and claims · Reporting it
  • The packaging is damaged.Quality problems and claims · Reporting it
  • I've already photographed it.Quality problems and claims · Reporting it
  • The defect rate is five per cent.Quality problems and claims · Being specific about it
  • Two hundred units are short.Quality problems and claims · Being specific about it
  • The colour is wrong.Quality problems and claims · Being specific about it
  • The size is two millimetres out.Quality problems and claims · Being specific about it
  • This function doesn't work.Quality problems and claims · Being specific about it
  • Please see the inspection report.Quality problems and claims · Being specific about it
  • How do you plan to handle this?Quality problems and claims · Asking for a remedy
  • We're asking to return the goods.Quality problems and claims · Asking for a remedy
  • Can they be replaced?Quality problems and claims · Asking for a remedy
  • Who pays the freight?Quality problems and claims · Asking for a remedy
  • We're making a claim.Quality problems and claims · Asking for a remedy
  • Please give me a written reply.Quality problems and claims · Asking for a remedy
  • We want to keep working together.Quality problems and claims · Keeping the relationship
  • Let's each give a little this time.Quality problems and claims · Keeping the relationship
  • The next batch needs care.Quality problems and claims · Keeping the relationship
  • Please arrange a third-party inspection.Quality problems and claims · Keeping the relationship
  • When can you come back to me?Quality problems and claims · Keeping the relationship