Apologise, explain briefly and repair the problem

An apology is more useful when it acknowledges a specific problem and says what can happen next. Keep the explanation proportionate to the situation.

Use the pattern in context

For a small interruption, Sorry to interrupt can introduce a brief request. For an error, name it: I’m sorry I sent the wrong file. Then offer a repair you can actually make: Here is the corrected version. If you need clarification rather than an apology, say Could you repeat that? You can acknowledge inconvenience without adding an elaborate story that obscures the next step.

Examples to compare

  • Error: I’m sorry I sent the wrong file.
  • Repair: I’ve attached the corrected version.
  • Interruption: Sorry to interrupt. May I ask one question?

Limits and useful distinctions

Sorry can express regret, sympathy or a request for repetition depending on context. It does not automatically admit a particular legal responsibility. These are fictional language examples. Avoid promising a repair outside your control, and do not use a stock phrase to dismiss someone’s stated concern.

Check your understanding

What useful detail follows an apology for a wrong attachment?

Reveal the answer and reason

Identify or provide the corrected file.

The repair helps the recipient act and shows what changed. Read the guide

Try a new example with the same purpose. Check that your version keeps the intended meaning and grammatical pattern.